Absolutely! We encourage you to bring your unique touch to our printing services. Using your own design allows you to express your brand’s personality and make a lasting impression. Whether it’s business cards, banners, stickers, brochures, or any other product, we’re here to transform your vision into a tangible reality.
However, to ensure the best results and a professional finish, it’s essential that your artwork meets our minimum quality and standard requirements. Quality matters when it comes to printing, and an image that meets our specifications will translate into crisp, vibrant prints that capture attention.
When uploading your design, make sure it adheres to the following guidelines:
Remember, a well-prepared design leads to exceptional end products that showcase your business in the best possible light. If you have any questions or need guidance on preparing your artwork, don’t hesitate to reach out to our support team. We’re here to assist you in making your designs shine on every piece you print!
If you want us to create a custom design and make it available for you to purchase, we can do that at an additional cost. Please contact us with the specifics of your request, and we will contact you ASAP.
In order for us to know if we can modify the image, you need to send us the original image and the specifics on modifications you need to be done. Sometimes the images can be modified and other times they cannot.
Uploading is sending a file to a computer that is set up to receive it. In general, from the small computer user’s point of view, to download is to receive a file and to upload is to send a file.
Resolution and DPI are often used interchangeably, but they are quite different. Knowing the difference between them will enable you to get the most from cascoimages.com services.
Any digital image is composed of pixels. The pixels are the small colored square dots that can sometimes be seen when images are enlarged too much, or if you look at your screen close enough. Resolution is the number of pixels in the horizontal direction by the number of pixels in the vertical direction. For example, a picture with 1200 pixels at the horizontal direction and 2100 pixels at the vertical direction would have a resolution of 1200 x 2100 pixels (pronounced 1200 by 2100 pixels). As you’ve probably noticed, nowhere in the above definition it is said what size the pixels are. This is where the DPI comes in. DPI is simply Dots Per Inch. A picture with 100 x 100 resolution would be 1 x 1 inch when printed at 100 DPI, and 100 x 100 inches when printed at 1 DPI!
There’s a tradeoff. The bigger the resolution, the bigger the image is. It will take more disk space, occupy more memory when loaded, and will take longer to be transferred through the Web. On the other hand, the bigger the resolution, the better the image looks when printed. We feel it is better to wait a bit more for your photo to upload than to have a bad print at the end.
We accept artwork created in Adobe Photoshop (psd), Adobe Illustrator (ai), Corel Draw (cdr), or files saved as jpeg or pdf. For the best results, your artwork should have a resolution of 300dpi or greater. The total size of all uploaded files should be less than 25MB.
We offer our customers several convenient payment options. We accept most major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept PayPal for your convenience.
Orders are shipped Monday – Friday via standard UPS ground. Shipping & handling includes insurance, and the orders generally arrive within 3-5 business days after the product is scheduled for shipping. Express shipping is available upon request.
Once the product has been approved, it is sent for production. When the item is done, you will be given a call for store pick up or you will receive an e-mail, letting you know that the product has been shipped, and the tracking number so that you can follow up online.
You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to UPS, for online tracking!
Accuracy & efficiency are our goals at all times. Once a sample proof is approved, we will work really hard to get your product out in the shortest amount of time possible by the date you need it.
It is our Policy to please our Customers in any way we can. However, all our Custom or personalized products cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 15 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review all your personal information before submitting your order. Check spelling, dates, and names carefully and look for any errors that can be made as you are typing. You are welcome to email us at hello@cascoimages.com or contact us through Cascoimages.com if you have questions about customized items before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
NOTE: Be Aware that Casco Photo also reserves the right to cancel your order at its discretion should the order be deemed with inappropriate language, content, or material.
